Contact us at reset90ai@gmail.com for any questions or issues.
Account and Login
- Ensure you are using the same email address you registered with.
- Check your spam folder for verification or password-reset emails.
- If you cannot log in after multiple attempts, contact us from the email address associated with your account.
Data Not Syncing
- Confirm your device has an active internet connection.
- Force-close and reopen the app to trigger a fresh sync.
- Check that you are signed in to the same account across devices.
- If the issue persists, contact us with details about when the issue started.
AI Consent
- AI features (coaching and photo scans) are opt-in. Enable or disable them in the app settings at any time.
- When AI consent is disabled, Reset90 AI uses built-in programming logic for your plan and photo scans are unavailable.
- No coaching data is sent to DeepSeek unless you have explicitly enabled AI features.
- Meal and body photo scans use Google Gemini only after you submit a photo for scanning.
- Revoking AI features consent stops all future AI data transmission for both coaching and photo scans.
Voice Dictation
- Voice dictation is optional. Use the microphone button during a workout to speak your question.
- Voice dictation uses iOS speech recognition. Raw audio is not stored by Reset90 AI. Transcribed text is only sent when the user submits the coach question.
- The transcribed text is only sent to the Exercise Coach when you submit the question.
Deleting Your Account
- Go to Profile → Delete Account within the app to permanently delete your account and all associated data.
- If you cannot log in, email us at reset90ai@gmail.com from your registered email address to request deletion.
Reporting a Bug
When reporting a bug, please include:
- Device model (e.g., iPhone 16 Pro)
- iOS version
- App version
- Steps to reproduce the issue
Legal and Policies